Professional development: Customer Service Skills
Course details
Course code
Q00015551Course date
Number of classes
5 sessionsTutor
Marlene Clarke-DavisFee range
How you'll learn
Venue
OnlineLevel of study
Availability
Course overview
Course description
The course will be focused on customer service skills. It will cover aspects of working in a customer service environment, how to communicate with customers and colleagues, principles of personal performance and working with others in a business environment. Identify what is meant by customer service and state how to identify customer needs and expectations. Describe 5 methods of communicating with customers and when it is appropriate to use them. List 2 types of information needed to communicate effectively with customers and colleagues. State the purpose and benefits of personal development at work. Describe 2 principles of working in a business environment and state 5 ways of effectively working with others. You will need your own personal email address so that you are able to log in to the WEA digital learning platform: WEA Canvas. You will need basic digital skills, to be able to understand how to follow URL links to pages on the internet.
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We don't want anything to stand in your way when it comes to bringing Adult learning within reach so if you need anything to support you to achieve your goals then speak to one of our education experts during your enrolment journey. Most of our courses are government funded but if you don't qualify or need alternative financial help to access them then let us know.
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All of our digital content, teaching and learning activities and assessments are designed to be accessible so if you need any additional support you can discuss this with the education experts during your enrolment journey and we will do all we can to make sure you have optimal access.
